If your business sells or uses fasteners, you should have the best fastener distributor possible. Once you have the right source, you have someone to depend on when you need materials. However, how can you tell the best sources from the mediocre ones? Choose a company with a customer-centric approach. What does customer-centric mean? Here is a brief description, along with some of the benefits you may enjoy.
Customer-Centric Defined
Centric means centered, and a customer-centric company places its customers as the most important aspect of the business. A customer-centered fastener distributor places a high value on customer satisfaction. They understand nothing happens if the customer is not satisfied with the services or materials.
It is not possible to run a successful distributorship without satisfied customers. For example, if your materials sometimes get to you late, it may delay orders to your customers. Maybe you start receiving low-quality goods and have problems resolving the issue with your supplier. You are going to another source, eventually. In other words, you need a fastener distributor who takes good care of you, so you can take good care of your customers. This is a “win-win” scenario.
The Importance of a Customer-Centric Philosophy
A good supplier realizes the true value of its customers. For instance, statistics from help desk software business Help Scout, show a loyal customer can be worth as much as ten times their original purchase. It costs as much as six to seven hundred percent more to acquire a new customer than to keep a present one. Over sixty percent of customers around the world have stopped doing business with a source because of dissatisfaction.
Customer-centered suppliers always put the customers’ needs first. Nothing should take priority. In fact, all these benefits of being customer-centric may be worth checking into for your business too.
