There was a time in the not too distant past that there was a lot of different in the web hosting services available, particularly in the uptime. Uptime refers to the time that the servers are operating correctly and users to your site were able to access and navigate the site with error messages or pages that wouldn’t load.
What it Means
Today, virtually all web hosting companies are going to have at least a 99.5% and ideally a 99.9 % uptime, which means that the site is virtually online all the time. The small amount of time offline is spread out across the entire year, so it may just be a minute or two during upgrades or other types of situations.
However, there are some companies that are offering reliable web hosting with a 100% uptime rating. This is possible because of redundancies and agreements these hosting services have to avoid any downtime for their customers. For large companies, virtual business and ecommerce sites, this 100% network and uptime should be the standard for reliable web hosting.
Customer Service
No matter how experienced you may be or your IT team may be, it is possible for server problems to occur. This is most often seen when the IT team adds new programs or makes changes to the server configuration.
Known that the reliable web hosting company offers 24/7 support every day of the year is important. After all, if your website goes down because of a mistake made by your business, it is costing you money. It is also important to check that this is more than just the option to send an email, you will need to also have access to tech support professionals through phone or text.
Make sure the hosting company you select offers quality customer support. This includes the ability to assist with the initial domain transfers if you have an existing site and hosting service and want to change.
